We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your order within 30 calendar days from the delivery date.

No Restocking Fees.

Returns are completely free.

Return Conditions

• Items must be returned in their original packaging.
• Shoes must be unworn outdoors and show no excessive use.
• The return window begins on the confirmed delivery date.
• Sale items follow the same return conditions.

How to Return an Item

Step 1 — Contact us with your order number.

Step 2 — We will email you a prepaid return label within 24 business hours.

Step 3 — Drop the package at the indicated return point.

Refunds

Refunds are issued to the original payment method within 5–7 business days after the returned item has been inspected and approved.

Contact Information

Email: birkclogssupport@gmail.com

Phone: +33 7 59 18 19 17

15 Place Voltaire,
Ivry-sur-Seine 94200,
Île-de-France, France